Terms & Conditions
These online terms of use (“Agreement”) set forth the terms and conditions that apply to your use of our web site located at http://www.optism.co/ (“Website”) and the services, materials and contents offered thereon (“Services”), which are made available to you by 21 Concepts Ltd and its affiliates (collectively referred to as “21 Concepts”, “we”, “our” or “us”). “You” and “your” when used in this Agreement includes any person who accesses the Website and submits personal data.
By using the Website and the Services, you agree to abide by the terms and conditions of this Agreement and the Privacy Policy. If you do not agree to be bound by this Agreement, please discontinue your use of the Website and the Services.
We reserve the right, in its sole discretion and without forewarning, to amend this Agreement. Continued use of the Website and the Services by you shall constitute your binding acceptance of any such amendments.
- Your Consent
Browsing the Website or using the services provided by 21 Concepts through the Website is solely at your own risk.
Certain information on the Website is provided by external parties which do not necessarily represent the views of 21 Concepts. 21 Concepts takes no responsibility for the content of such information or any information on external web sites linked to the Website.
Although 21 Concepts intends to take reasonable steps to prevent the introduction of viruses, worms, “Trojan Horses” or other destructive materials to the Website, 21 Concepts and its affiliates, agents, licensors or other third party providers do not guarantee or warrant that the Website or content displayed on the Website (whether downloadable or not) from the Website do not contain such destructive features. 21 Concepts and its affiliates, agents, licensors or other third party providers are not liable for any direct, indirect or consequential loss or damage attributable to such destructive features. For the avoidance of doubt, any material downloaded or otherwise obtained through the use of the Website is done at your own discretion and risk and you will be solely responsible for any damage to your computer or loss of data that results from the download of any material from the Website or any third party websites linked to the Website.
21 Concepts does not have authority to act for any third parties (including any third parties who process online donations through the Website, if applicable). You agree that 21 Concepts will have no liability to you in relation to any dispute, payment or contract between you and any such third party.
We reserve the right to make changes to the Website at any time, and from time to time modify or discontinue temporarily or permanently the Website or the Services (or any part thereof) with or without notice to you.
Registration Rules and Guidelines
a)Registration
Should 21 Concepts choose to provide registration-based services, when you register to use these services, you will be required to provide certain information about yourself. You agree to provide true, accurate and complete information about yourself, and to update this information when it changes. If you provide any information that is untrue or inaccurate, not current, or incomplete, or if 21 Concepts suspects that your information is untrue or inaccurate, not current, or incomplete, 21 Concepts may, in its sole discretion, suspend or terminate your registration and refuse or restrict current or future access to the Services. Any personal data supplied hereunder will be subject to the terms of our Privacy Policy.
b) Passwords
Should 21 Concepts provide to you a password that allows you to access certain parts of the Services, you will be solely responsible for maintaining the confidentiality of the password and your account information, and are fully responsible for all activities that occur under your password or account. You agree that you will immediately notify 21 Concepts of any unauthorized use of your password or account, or any other breach of security.
c) General
21 Concepts may choose to send you e-mails on a variety of topics - for example, informing you of information, letting you know of problems with the Website or with Services offered by 21 Concepts, or presenting you with the opportunity to make donations or participate in events, seminars or buy selected products and services. You may elect during registration to receive these e-mails, and you may opt out to receive such e-mails at any time by sending an e-mail to hello@optism.co
- Rules for Use of the Service
It is a condition of your use of the Service that you do not: (i) restrict or inhibit any other user from using and enjoying the Service; (ii) post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic, profane or indecent information of any kind, including without limitation, any images or other material depicting nudity as herein defined; (iii) post or transmit comments containing harassing or offensive language, or engage in disruptive activities online; (iv) post or transmit any information, software or other material that is fraudulent or violates or infringes the rights of others, including material that violates privacy or publicity rights, or infringes copyright, trademark or other proprietary rights, without first obtaining permission from the owner or right holder; (v) post or transmit any information, software or other material that contains a virus or other harmful component; (vi) post or transmit content that encourages or provides instructional activities about illegal activities, in particular hacking, cracking, phreaking or phishing; (vii) post, transmit or in any way exploit any information, software or other material for commercial purposes or that contains advertising, “junk mail,” “spam,” or “chain letters”; (viii) solicit other users to join, become members of, or contribute money to any online service or other organization, advocate or attempt to get users to join in legal or illegal schemes or plan or participate in scams involving other users; (ix) impersonate any person or entity or falsely state or otherwise misrepresent your professional or other affiliation with any person or entity; (x) resell, redistribute, broadcast or transfer the information or use the information derived from the Service in a searchable, machine-readable database; (xi) use the Service to collect personally identifying information about users of the Service in violation of our Privacy Policy; (xii) disguise a file type to thwart or bypass any detection processes adopted by 21 Concepts; (xiii) post or transmit any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, national or international law; or (xiv) attempt to gain unauthorized access to other computer systems or networks connected to the Website or any of the Services.
You agree that you will not use the Service, including the information provided therein and all related equipment, networks and network devices (specifically including Internet access) for any unlawful purpose. 21 Concepts, at its sole and absolute discretion, shall determine whether any information transmitted or received violates this provision, provided that 21 Concepts has no obligation to monitor the use of the Service by you, or any other visitors or users of the Website.
Furthermore, 21 Concepts reserves the right at all times to disclose any information posted on any portion of the Website and/or Services as necessary to satisfy any law, regulation, governmental request or court order, or to refuse to post, or to remove, any information or materials, in whole or in part, that in 21 Concepts's sole and absolute discretion are objectionable or in violation of this Agreement.
- Copyright; Restrictions on Use
The Website is owned and operated by 21 Concepts and contains material that is derived in whole or in part from material supplied and owned by 21 Concepts and other sources. Such material is protected by copyright, trademark, and other applicable laws. Unless otherwise expressly provided, you shall not reproduce, duplicate, copy, sell, resell, create derivative works or exploit for any commercial purposes, any portion of the Website or any material contained therein. You may download material from the Website for your personal, non-commercial use only, provided you keep intact all copyright and other proprietary notices and use the material in accordance with all restrictions applicable to your use of the Website in general. In the event that you download material from the Website, such material is licensed to you by 21 Concepts on a non-exclusive basis and 21 Concepts does not transfer title to any such material to you.
If you have any concerns about material or content which appears on the Website or if you wish to make a complaint concerning the use of any material or content contained in the Website or report any breach or violation of any of the provisions of this Agreement, please contact us by email at hello@optism.co
- Disclaimer
The Website Disclaimer is incorporated herein by reference and forms an integral part of this Agreement.
The content displayed on this Website is provided “as is” without any express or implied warranty of any kind, including warranties of merchantability, non-infringement of intellectual property, or fitness for any particular purpose, and without any guarantees, conditions or warranties as to its accuracy. 21 Concepts does not guarantee that such content is error-free or without any defects. 21 Concepts is not responsible for the availability, content or services of other third party providers, online merchants or advertisers that may be linked to or posted within the Website. We do not provide any warranty or guarantee in respect of availability and/or uninterrupted use of the Website except that we will use our reasonable endeavours to rectify serious faults as soon as practicable.
- Limitation of Liability
21 Concepts will not be liable for any direct, indirect, punitive, incidental, special, or consequential loss or damage of any kind (including loss of revenues, profits, business or data, in any way related to the Website), or for any claim, loss or injury based on errors, omissions, interruptions or other inaccuracies in the Website, or any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract, strict liability or otherwise (even if foreseeable or 21 Concepts has been advised of the possibility of damages), incurred by any person for any cause arising as a result of the use of or access to, or inability to use or access the Website, any use of or access to, or any inability to use or access any web sites linked to the Website, any donations concluded through the Website (if applicable) or any content posted on such websites (including any defamatory content or content which infringes intellectual property rights of any third party). This does not affect our liability which cannot be excluded or limited under any applicable law.
- Indemnification
You agree to defend, indemnify and hold harmless 21 Concepts and its directors, officers, employees and agents from and against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable attorneys fees) arising out of or accruing from (a) any material posted or otherwise provided by you that infringes any copyright, trademark, trade secret, trade dress, patent or other intellectual property right of any person or defames any person or violates their rights of publicity or privacy, (b) any misrepresentation made by you in connection with your use of the Website; and (c) any non-compliance by you with the terms and conditions of this Agreement.
- General
This Agreement has been prepared in English and Chinese (Traditional). In the event of a conflict between the English and Chinese versions, the English version will prevail.
This Agreement is governed by Hong Kong law and Hong Kong courts will have exclusive jurisdiction over any claim arising from, or in connection with the Website.
This Agreement, together with the Privacy Policy and other documents and policies listed on the Website, whether specifically referred hereto or incorporated in, constitute the entire agreement between you and 21 Concepts and governs your use of the Website, superseding any prior agreements between you and 21 Concepts with respect to the Website.
Any assignment of the Agreement by you without our prior written consent shall be void.
The failure of 21 Concepts to exercise or enforce any right or provision of this Agreement does not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.
21 Concepts Ltd (“21 Concepts”, “we”, “us” or “our”) may provide access to information or resources related to the causes, diagnosis, symptom or treatment of Autism. Such material is provided for your reference only and does not constitute medical advice or an endorsement of any clinical or therapeutic method, treatment, service or organization. 21 Concepts does not guarantee the accuracy, completeness, efficacy, or timeliness of information posted on the Website, whether by 21 Concepts, our employees, users of our Website, or third parties. Always seek the advice of your medical professional or other qualified health provider with any questions you may have regarding your condition. Never disregard professional advice or delay in seeking it because of something you have read on our Website!
If you are in crisis or you think you may have an emergency, call your doctor or your local emergency line immediately.
21 Concepts is not a direct service organization. 21 Concepts does not recommend or endorse any clinicians, counselors, psychiatrists, social workers, physicians, products, procedures, opinions, or other information that may be mentioned on the Website. Reliance on any information provided by 21 Concepts, 21 Concepts employees, others appearing on the Website at the invitation of 21 Concepts, or other visitors to the Website is solely at your own risk, and 21 Concepts assumes no liability with regard to any content on this Website.
Any links to other websites are provided only for the purpose of convenience or information, and do not constitute a referral or endorsement of any of these sites or the owners, services, products, or content on those sites. 21 Concepts is not responsible for any aspect of any third-party service providers or websites that may be linked from our Website, including without limitation the accuracy of content on those services or use of information you may provide to those services. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such websites.
Certain webinars or other educational content available from 21 Concepts may be subject to additional terms which are provided when you access those programs. You may not make any use of content owned by any third parties without the express consent of those third parties or as otherwise described in the applicable terms.
“Ask Optism” is a Chatbot service (the "Chatbot" or “Ask Optism”) offered by 21 Concepts Ltd (“21 Concepts”, “we”, “us” or “our”) and is available on our website at http://www.optism.co/ (“Website”). We may, at our sole discretion, make available to you.
The Chatbot service is governed by this Chatbot Terms of Use (“Terms”) and your use indicates that you understand and agree to these Terms and our Privacy Policy , so please read them carefully. These Terms apply to all users of the Website, including without limitation, users who are browsers, visitors and/or registered customers. Other services available on the Website are governed by the Website Terms of Use, which will continue to apply when you use the Chatbot.
Any new features or tools which are added to the Chatbot or any of our Websites where the Chatbot is available, shall also be subject to these Terms. We reserve the right to refuse the Chatbot service to anyone for any reason at any time. We also have the right to update, change or replace any part of these Terms by posting updates and/or changes to the Website. It is your responsibility to check periodically for changes. Your continued use of Chatbot following the posting of any changes constitutes acceptance of those changes.
- The Chatbot Service
- The Chatbot can interact with you to cater to questions relating to causes, diagnosis, symptom or treatment of Autism, or other concerns that you may have on our services, including their features, make general inquiries and get responses to frequently asked questions.
- The Chatbot is provided by a third-party vendor and is available on our Website wherein the service is integrated into. The Chatbot only responds to questions asked in English or Chinese (Traditional) and will only reply in the same language as you have chosen to ask the question.
- Use and Functionality of the Chatbot
You understand and agree that:
- The Chatbot provides information for general informational purposes only.
- Any information provided by the Chatbot is not and should not be considered to be constitute medical advice or an endorsement of any clinical or therapeutic method, treatment, service or organization, or other advice in relation to the subject of the inquiry, and should not be relied upon in that regard.
- We will use your interactions with us in order to help us improve our processes, algorithms and artificial intelligence models such as, but not limited to, training and fine tuning;
- We use artificial intelligence and machine learning in order to analyze, develop, improve our services, and provide you with seamless experience and services;
- The Chatbot cannot be used as a Website to conduct commercial transactions or services.
- The Chatbot has limited capacity and may not be able to answer your question or provide the information that you are seeking. We are not responsible if information made available by the Chatbot is not accurate, complete or current as applied to your specific inquiry, since the Chatbot is for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any sole reliance on the responses provided by the Chatbot is at your own risk. Further, the responses the Chatbot provides should not be considered as official statements of the 21 Concepts for your specific situation.
- 21 Concepts is not responsible for any costs, damages or losses that you may suffer as a result of your sole reliance on the answers provided by the Chatbot, the accuracy or completeness of said responses, or if, the responses are inapplicable to a specific inquiry you may have with the 21 Concepts.
- We may monitor and/or record the discussion you have with the Chatbot for our mutual protection and to enhance Chatbot and the quality of our service. By using the Chatbot, you agree to the monitoring and/or recording of the discussion, and confirm that you are aware that the discussion as stored and/or collected by us may be used by the 21 Concepts to enhance the quality of the service. Any personal information which you provide the Chatbot is governed by our Privacy Policy.
- Aside from your discussions which may be monitored and/or recorded, the Chatbot may also collect the date and time you used the Chatbot and device-related information, including your IP address, mobile device identification number (IMEI) and the operating system, make and model of your device.
- Your Responsibilities when Using the Chatbot
- When you interact with the Chatbot, you understand and agree that:
a. You will not ask the Chatbot any questions that include any personal or sensitive information, including but not limited to you or any other person’s name, contact information or address, gender or sexual orientation, ethnicity or country of origin, colour or race, medical diagnosis, disability, marital or family status, and religion, and you will not provide or submit any of this information to the Chatbot. In particular, if you ask Chatbot any questions relating to causes, diagnosis, symptom or treatment of Autism or case examples, we strongly recommend that you take reasonable steps to conceal information that may identify a specific individual, such as using an alias or code name.
b. You will not provide the Chatbot with your login information or passwords, financial information or any other personal banking information and you will keep this information confidential.
c. You will not submit, send, post, or publish any material through the Chatbot that may be considered by us to be abusive, defamatory, illegal, indecent, threatening, obscene, pornographic, invasive of privacy or publicity rights or otherwise harmful to others.
- You are prohibited from using Chatbot or any of our Websites for the following:
a. Any unlawful, obscene or immoral purpose;
b. Violate any applicable laws, rules and regulations, both local and international;
c. Infringe upon or violate our intellectual property rights or the intellectual property rights or other rights and legitimate interests of others (such as right of privacy and data security);
d. Submit false or misleading information;
e. Upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Chatbot or of the Website;
f. Collect or track the personal information of others;
g. Spam, phish, pharm, pretext, spider, crawl, or scrape; or
h. Interfere with or circumvent the security features of the Chatbot or the Website.
- Disclaimer of Warranties, Limitation of Liability and Indemnification
You acknowledge that we will not be liable for any losses or damages that you may suffer as result of your use of the Chatbot, including if the Chatbot is unavailable for any reason or if the Chatbot is unable to provide you with the information you sought or has provided information that does not apply to your situation.
- Should you violate your responsibilities as set out in these Terms, or at our discretion for any reason, we may end the Chatbot sessions at any time without prior notice and we may delete or restrict your access to the Chatbot. We will not be responsible for any direct or indirect damages or losses caused to you or any third party.
- You agree to indemnify, defend and hold the 21 Concepts, its subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms, or your violation of any law or the rights of a third-party.
- We do not represent or guarantee that your use of Chatbot will be uninterruptedly, timely, secure or error-free.
- You agree that the use or inability to use Chatbot, is at your sole risk. It is provided on an “as-is” and “as available” basis, without any representation, warranty or condition for any kind, express or implied, of merchantability, merchantable quality, fitness for a particular purpose, durability, title or non-infringement.
- Termination
We reserve the right to terminate the Chatbot at any time with or without notice to you. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
- Governing Law and Severability
- These Terms are governed by the laws of the Hong Kong. Hong Kong courts will have exclusive jurisdiction over any claim arising from, or in connection with the Chatbot service.
- If there is any conflict or inconsistency between the provisions of these Terms and the provisions any other existing terms and conditions or agreements, the provisions of these Terms will govern.
- In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, and such determination shall not affect the validity and enforceability of any other remaining provisions.
- Language of Terms
This Agreement has been prepared in English and Chinese (Traditional). In the event of a conflict between the English and Chinese versions, the English version will prevail.
Last updated: February 25, 2024
We are committed to protecting our users’ data and privacy. This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.
We use your Personal Data to provide and improve the Service. By providing us with your Personal Data or by accessing, using or viewing the Website or any of its Service, you shall be deemed to have agreed to each and all the terms, conditions, and notices in this Privacy Policy.
You may submit a request to withdraw your consent at any time by contacting us via email.
Do note, in many circumstances, we need to use your Personal Data in order for us to provide you with products or services which you require or have requested. If you do not provide us with the required Personal Data, or if you do not accept this Policy (or any amendments thereto) or withdraw your consent to our use and/or disclosure of your personal data for these purposes, it may not be possible for us to continue to serve you or provide you with the products and services that you require or have requested.
- Interpretation and Definitions
- Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
- Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for you to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Company (referred to as either "the Company", "we", "us" or "our" in this Agreement) refers to 21 Concepts Ltd and/or any of its affiliate that operates the Website.
- Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Personal Data or Personal Information is any information that relates to an identified or identifiable individual.
- Service refers to any and all services, materials and contents offered on or through our Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to Optism, accessible from http://www.optism.co/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Your will be interpreted accordingly.
- Collecting and Using Your Personal Data
- Types of Data Collected
- Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
- Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.
- Information from Third-Party Social Media Services
The Company may allow you to create an account and log in to use the Service through the following Third-party Social Media Services:
If you decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal Data that is already associated with your Third-Party Social Media Service's account, such as your name, your email address, your activities or your contact list associated with that account.
You may also have the option of sharing additional information with the Company through your Third-Party Social Media Service's account. If you choose to provide such information and Personal Data, during registration or otherwise, you are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.
- Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. The technologies we use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
For more information about the Cookies we use and your choices regarding Cookies, please visit our Cookies Policy .
- Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.
- To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
- To manage your requests: To attend and manage your requests to us.
- For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
- For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share your personal information in the following situations:
- With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, to contact you.
- For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
- With Affiliates: We may share your information with our Affiliates, in which case we will require those Affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
- With business partners: We may share your information with our business partners to offer you certain products, services or promotions.
- With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If you interact with other users or register through a Third-Party Social Media Service, your contacts on the Third-Party Social Media Service may see your name, profile, pictures and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile.
- With your consent: We may disclose your Personal Data for any other purpose with your consent.
- Retention of Your Personal Data
The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
- Transfer of Your Personal Data
Your information, including Personal Data, is stored and processed at the Company's operating offices (currently based in Hong Kong) and in any other places where we have facilities or in which we engage Service Providers. It means that this information may be transferred to - and maintained on - computers and servers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
- Disclosure of Your Personal Data
- Business Transactions
If the Company is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- Law enforcement
Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
- Other legal requirements
The Company may disclose your Personal Data a in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability
- Security of Your Personal Data
The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use reasonable efforts to protect your Personal Data, we cannot guarantee its absolute security. Accordingly, any information you transfer to us is provided at your own risk.
- Children's Privacy
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.
It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third party. If we are notified of this or otherwise become aware that we have collected Personal Data from anyone under the age of 18 without verification of parental consent, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.
- Sensitive Personal Data
“Sensitive Personal Data” is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information, information concerning health or information concerning a natural person’s sex life or sexual orientation.
We do not knowingly or intentionally collect Sensitive Personal Data from individuals, and you must no submit Sensitive Personal Data to us. If, however, you inadvertently or intentionally transmit Sensitive Personal Data to us, you will be considered to have explicitly consented to us processing that Sensitive Personal Data under the applicable data laws. We will use and process your Sensitive Personal Data for the purpose of deleting it.
- Chatbot Function
The Chatbot function “Ask Optism” that is made available on our Website would not request you to provide any personal identifiable information. To secure the protection of privacy of individuals with respect to Personal Data, you should not provide any personal identifiable information when using the Chatbot function. In particular, considering the nature and purpose of the Services that we offer on and through the Website, if you ask Chatbot any questions relating to causes, diagnosis, symptom or treatment of Autism or case examples, we strongly recommend that you take reasonable steps to conceal information that may identify a specific individual, such as using an alias or code name.
- Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
- How to Access, Correct, Update, or Delete Your Personal Data
You can access or modify your Personal Data and modify your preferences by contacting us as indicated in Section 14 below.
You may also request to stop receiving electronic or postal notifications from us, or request deleting the Personal Data that we have collected about you by contacting us as indicated in Section 14 below.
Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.
- Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
- Contact Us
If you have any questions about this Privacy Policy or our use of your Personal Data under this Privacy Policy, or you want to exert your rights under Section X of this Privacy Policy, you can contact us:
- By email: hello@optism.co